Refund and Returns Policy

Returns:

All fresh flower sales are final.

As flowers are a perishable item, returns are only accepted under the following circumstances:

• All issues must be raised to us within 24 hours of delivery
• We will replace any damaged bouquet, which may have had its quality affected during shipping
• As items are perishable, we do not issue refunds, however if the issue cannot be resolved, a store credit may be available
• Issues of “not liking” the arrangement are not grounds for a return.
• As flowers are perishable, you must water them, otherwise they will not last as long as they should. It is the recipient’s responsibility to re-cut and water the arrangement.
• As all flowers are not always in season, or not in stock, we reserve the right to substitute flowers with a similar “look” and feel without prior consultation.

To be eligible for a return on lifestyle items, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If your return is plants or flowers, you must contact us immediately on receipt and forward photographs to store@carolinefineflowers.co.za

Additional non-returnable items:

• Gift cards
• Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 working days. Cash refunds have to be processed in store.